AU Telco NBN Technical Support Specialist | Day 1 HMO | Day Shift | PHP30K

AU Telco NBN Technical Support Specialist | Day 1 HMO | Day Shift | PHP30K

Support Australia’s NBN Connectivity with Expert Technical Solutions

Reliable internet connectivity is critical to how businesses operate and how people stay connected. The AU Telco NBN Technical Support Specialist plays a vital role in resolving service issues, supporting customers on Australia’s National Broadband Network, and ensuring seamless communication experiences. This opportunity offers long-term career growth with Emapta, delivering a top 1% experience for high-performing talent.

Job Overview

Employment Type: Full Time

Shift: Day Shift, Consecutive Off

Work Setup: Onsite, Makati

Salary: PHP30,000

The Qualifications We Seek

• At least 1 year of experience in an Australian Telco account with NBN support (required)
• Strong verbal communication and interpersonal skills
• Customer-focused with a commitment to quality service delivery
• Proactive, self-driven, and able to work independently
• Familiarity with CRM or customer management tools
• Adaptable in a fast-paced, evolving environment
• Willing to work onsite
• Open to continuous learning and professional development

Your Daily Tasks

• Deliver prompt and accurate support across phone, email, and chat channels
• Troubleshoot technical issues, including NBN-related concerns
• Provide clear, effective solutions through written and verbal communication
• Build strong customer relationships and maintain a high level of service
• Manage tickets, documentation, and updates using CRM systems
• Stay knowledgeable on products, services, and troubleshooting processes
• Handle multiple tasks efficiently while meeting priorities and service targets
• Ensure all interactions and resolutions are properly documented
• Perform additional tasks as required

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!